As part of the communication process, a worker must encourage a client to reach for and share information. One way of doing this is simply to ask questions. There are to basic types of questions, open-ended and close-ended. Close-ended question include those which seek simple "yes" or "no" answers, such as:
"Are you coming tomorrow?"
"Did you have a nice time?"
"Is Mulyadi here?"
"Did Ancrod take the dog out yet?"
...
Close-ended questions may also involve those where there are a number of clearly defined answers to choose from. they do not encourage or even allow for an explanation of why the answer was choosen or for an elaboration of thoughts or feelings about the answer. For example, consider these questions:
"Are you male or female?"
"Do you want chocolate, vanilla ice cream?"
"How many brothers do you have?"
"What is your birthdate?"
...
The word "why" also can put the burden of seeking out a solution on the individual to whom it's directed. The solution often involves reaching inside of one's mind for facts, organizing, one's thoughts and ideas, and presenting them in an understandable form right then and there. the following questions illustrate this:
"Why does it take at least four years to graduate from college?"
"Why does the sun shine?"
"Why don't I have enough money?"
"Why do they have the rule?"
In summary, it's best to be cautious in using the word "why."
"Are you coming tomorrow?"
"Did you have a nice time?"
"Is Mulyadi here?"
"Did Ancrod take the dog out yet?"
...
Close-ended questions may also involve those where there are a number of clearly defined answers to choose from. they do not encourage or even allow for an explanation of why the answer was choosen or for an elaboration of thoughts or feelings about the answer. For example, consider these questions:
"Are you male or female?"
"Do you want chocolate, vanilla ice cream?"
"How many brothers do you have?"
"What is your birthdate?"
...
The word "why" also can put the burden of seeking out a solution on the individual to whom it's directed. The solution often involves reaching inside of one's mind for facts, organizing, one's thoughts and ideas, and presenting them in an understandable form right then and there. the following questions illustrate this:
"Why does it take at least four years to graduate from college?"
"Why does the sun shine?"
"Why don't I have enough money?"
"Why do they have the rule?"
In summary, it's best to be cautious in using the word "why."
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